Since some of our communities were aimed at (and attracted loads of) highly critical tech-savvy visitors, security was (and is) always the first priority in every layer of the platform, organization, and business in general.īy using a SaaS architecture to host the full range of communities for our customers, which are active in a wide range of markets and having different demands and experiences regarding security, we are able to incorporate a wide range of security measures into our platform that is instantly available for every customer. The inSided platform was built upon 10+ years of experience building and operating communities. They are not specifically required (they are optional based on customer requirements) during the implementation and lifecycle of a community. This reduces business and financial risks because internal IT resource requirements are minimal when implementing a community on the inSided SaaS platform. Not having to manage complex architecture and software, which makes the community platform, consistently lowers costs for software, hardware, bandwidth, and IT staff substantially.īy taking away the concerns listed above helps our customers focusing on their core systems. The inSided platform can be used via a subscription model, which includes everything from managing IT infrastructures to application updates. With SaaS the costs are granular in nature without spikes, allowing for more control over costs without surprises. Large upfront investments are non-existent when using SaaS, as platforms are instantly available without investments for the creation of software, IT infrastructure and other platform development costs. To provide clarity on why we believe SaaS is the way forward, we have summed up the greatest SaaS advantages. Recent studies, led by Forrester Research, show that IT departments are getting more comfortable with offloading non-critical components to SaaS vendors. inSided strongly believes that SaaS leads to better platforms, services, security and a better IT- landscape/ecosystem in general. There used to be a natural fear with (some) IT departments regarding SaaS “not having components on-premise goes against the way ‘we’ used to do things”. We know SaaS is the way forward and that is why we decided while being focused on customer advantages, to provide our platform via a SaaS architecture. Software-as-a-Service SaaS has been a hype for a long time but not for inSided. These components are fully configurable when it comes to look & feel, configuration and data sets. All components can work with one another and with external components which creates a dynamic eco-system that contributes to a stable and feature-rich platform.Īll components are part of the inSided platform and can be activated per customer. Our platform consists of a (growing) set of components that can all be used separately or in combination. Which components are activated in a certain period, all depends on the market, type and size of the customer in combination with the chosen KPI’s and business goals. inSided Customer Success Community Platform Making sure our customers can activate the right components within the inSided platform, in the different stages of the community lifecycle, has helped tremendously for more natural growth of the communities. ![]() InSided is ISO/IEC 27001 certified, which shows our (future) customers that we have a continuous commitment and effort to provide a secure environment for our customers and their end-users. In this document, we will explain how we do this, how all aspects are taken care of in the platform and how you can be sure we will maintain our high standards. ![]() We have taken all of that into account and have built a platform that makes sure all of these aspects are covered and tested to the extreme. Especially security, scalability, flexibility, integration, and speed are of the utmost importance. We know our customers (and their end users) have high demands regarding product specifications. The current inSided Software-as-a-Service (SaaS) platform is a result of our experience. We have got it all covered with our platform and services. This means that our customers have diverse demands when it comes to their communities. Our (enterprise) customers are active in very diverse markets from software, to telecom operators and financials. With 10+ years of hands-on experience with building communities, from both a technical, security and community management perspective, we have proven that inSided makes a difference when it comes to customer interaction and engagement. Introduction We strongly believe that engagement, interaction and actually working with your customers, instead of just serving them, via a community can contribute extensively to reaching a very diverse selection of business goals.
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